Shipping policy
Shipping Policy
Who We Are
Strawberry ("we," "us," or "our") operates the website https://trystrawberry.com/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
-
Free Shipping: We offer flat-rate shipping at $4.95. Orders of 3 bottles or more qualify for free shipping.
Shipping Range
- Delivery Area: We ship globally!
Order Processing Time
-
Processing Time: Orders are processed within 1-4 business days, Monday to Friday.
-
Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.
Shipping Process
-
Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
-
Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
-
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
-
Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
-
Email: support@trystrawberry.com