Refund policy

Strawberry Return and Refund Policy

Thank you for shopping with us at Strawberry. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:

  • Email: support@trystrawberry.com

Policy Overview

  • Return Period: 60 days from delivery date
  • Refund Processing Time: 10 business days from receipt
  • Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.

Order Cancellations

You may cancel your order within one hour of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

  • Return Window: Items can be returned within 60 days of delivery.
  • Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
  • Receipt or Proof of Purchase: Required for all returns.

Subscription Termination Policy

To ensure your subscription is canceled in time, please submit your cancellation request at least 5 days before your next billing date. Requests made after this window may result in your next shipment being processed and billed.

Cancellations can be managed through your account on our website. Once your cancellation is confirmed, no further charges will occur and no additional shipments will be sent.

For any questions or assistance, our customer support team is here to help.

By subscribing to Strawberry, you agree to the terms outlined in this cancellation policy.

Return Instructions

To start a return, please follow these steps:

  1. Contact Customer Service: Email support@trystrawberry.com with your order number, reason for return, and any supporting photos if applicable.
  2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
  3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
  4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect.

Refund Policy

  • Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 14 business days.

  • To qualify for a refund under our satisfaction guarantee, customers must use the product as directed for a minimum of 45 consecutive days. Please take a clear photo before starting and another after 45 days of consistent use. Both photos must be submitted to support@trystrawberry.com along with your refund request. This helps us verify your results and ensure fairness for all customers.Refund requests that do not include both the usage period and required photo documentation may not be eligible for approval.

  • Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
  • Confirmation: You will receive a confirmation email once the refund is processed.If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@trystrawberry.com.

SAME-DAY TERMINATIONS

If you request to cancel your subscription on the same day it was initiated, we reserve the right to cancel both the subscription and the associated order.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll offer a replacement as per your preference.
  • Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.
  • Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Processing Times

  • Return Window: Returns must be initiated and shipped within 60 days of receiving the item.
  • Inspection Period: Once received, returns are inspected within 7 business days.
  • Refund Issuance: Refunds are processed to the original payment method within 10 business days after inspection.

Contact Information

If you have further questions or require assistance with returns or refunds, please reach out:

  • Email: support@trystrawberry.com